HAProxy Premium Support Details


HAProxy Enterprise Supported Versions	Current Version – 5 years
HAProxy ALOHA Supported Versions	LTS Releases Current Version – 5 years All Other Releases Current Version – 18 Months
Support Hours	24×7
Critical Issue – Target Response Time	30 minutes
Moderate Issue – Target Response Time	2 days
Informational Issue – Target Response Time	3 days
Communication	Web, Email, Phone, Slack Live Chat
Authorized Contacts	5
Consultative Support
Maintenance And Updates

Maintenance Release
A collection of patches gathered over a period of time and distributed as a service pack.
Patch
A correction or a workaround for a certain bug in HAProxy.
Target Resolution Times
The amount of time HAProxy Technologies estimates that it will take to deliver a workaround.
Workaround
A solution that resolves a technical issue with the Software.

Critical Issue
Substantial impact to the core functionality for which Software is used; Software is unusable; or Customer unable to produce a Workaround. Critical Issues reported by web or e-mail must be accompanied by a phone support request, preferably simultaneously with a web or e-mail request.
Moderate Issue
Software utility or functionality is impacted, in whole or in part, but Software is not unusable.
Informational Issue
Minor malfunctions of Product with limited impact to utility and/or functionality; or General assistance with Software configuration (service rendered by HAProxy Technologies only remotely).

Contact the authoritative experts on HAProxy who will assist you on finding the solution that best fits your needs for deployment, scale and security.